RCC climate service personnel provide routine consultation with customers to determine their needs for climate information - without charge. If information needs can be satisfied by climate products offered on our websites, you will be directed by the user service support staff to this information and can download the information at no cost. If the information needed is routinely available at our Federal sponsor agency, the National Centers for Environmental Information (NCEI), you will be directed to NCEI climate service representatives. If you prefer to have the information prepared and sent to you by RCC climate service personnel, the following costs for services will be applied. A cost estimate will be provided to you prior to placing an order for these services.